Privacy Policy

Effective Date: 15 / 09 / 2025

Company: VBC Group Pty Ltd (ABN: 96 160 161 400)

Acting as: Vodafone Business Channel Partner in Australia

1. Our Commitment to Privacy

At VBC Group, we respect your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and Vodafone’s privacy standards.

When you engage with us, you may also be covered by Vodafone’s Privacy Policy available at:
https://www.vodafone.com.au/about/legal/privacy

2. What Information We Collect

We may collect information such as:
– Business contact details (name, phone, email, business name).
– Service-related details (Vodafone account information, service usage).
– Billing and payment information.
– Communications with us (emails, forms, call records).

3. How We Use Your Information

We use your personal information to:
– Provide Vodafone services you purchase through VBC Group.
– Manage billing, payments, and customer support.
– Improve products and services.
– Comply with legal and regulatory obligations.

4. Disclosure of Information

We may share your information with:
– Vodafone Pty Limited, for service delivery and account management.
– Third-party service providers who help us operate (IT, billing, support).
– Regulatory authorities if required by law.

We do not sell your personal data.

5. Security and Retention

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

We retain personal information only for as long as necessary to provide services and meet legal obligations.

6. Your Rights

You may:
– Request access to the personal information we hold.
– Ask for corrections to ensure accuracy.
– Complain if you believe your privacy has been breached.

7. Contact Us

For any privacy-related enquiries, please contact:

VBC Group Privacy Officer
📧 Email: info@vbcwest.com.au
📞 Phone: 1300 822 287
📮 Address: Unit 3, 37-39 Little Boundary Rd, Laverton North Vic 3026